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Gartner recently released a report that has massive implications on the category of virtual assistants and serves to prove the value of these tools in the workplace. Consumers have been using voice-based AI assistants at home the last few years with that category obviously led by Amazon and Apple. Alexa and Siri are ubiquitous and have become central to the strategy of these two companies, but until this year, voice assistants at work were a novelty. That is until the world transformed to being “Voice First”.

For the record, we agree. Voicea is the leader in developing Voice First tools for the enterprise through our voice collaboration platform and our virtual assistant, EVA. EVA stands for Enterprise Voice Assistant and enables meeting attendees to focus on the conversation, have smarter meetings and faster follow up. EVA takes commands to perform actions in your meeting while also capturing the key takeaways and highlighting important moments so they can be shared with the extended team. Voicea users save an average between 3-6 hours per week on meeting follow up and are 77% more effective as a result.

Gartner predicts the rest of the enterprise workforce is headed in this direction:

  • By 2021, 25% of digital workers will use a virtual employee assistant (VEA). This is an increase from only 2% this year.
  • By 2023, 25% of employee interactions with applications will be via voice. An increase from 3% this year.

These are some staggering numbers, but not unrealistic. Voice has quickly become referred to as “the final UI” in business and the combination of voice + AI democratizes the ability for any and all employees to be more productive. It lowers the barrier for entry to workers getting into higher tech fields and it radically speeds up the ability to get work done.

Voice assistants have become more trusted. In one of our own recent survey, we found that our users were more comfortable with using voice commands for creating reminders and actions in meetings than they were just 6 months ago. Previously there was a social discomfort with having an AI-based assistant in a meeting, but that seems to be falling away quickly. This comes about as a combination of the comfort level at home with AI plus the increased awareness and understanding of the value these tools provide at work.

2019 is looking up, but 2021 looks amazing if Gartner is accurate with these predictions.

See more about what Gartner had to say by clicking here.

And don’t forget to check out Voicea and create your own virtual assistant here.

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